If you are thinking of trying something from Lisa Eldridge, here’s what people are actually saying on Reddit

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The Good

• People rave about her customer service: “LE has some of the most amazing customer service I have come across. I emailed the team a few photos of myself to color match me to their foundation… The sweet rep gave me a few recommendations and… they PERSONALLY had those shades filled in sample pots and sent via royal mail.” (86 upvotes)
• The foundation performs exceptionally well: “I got a sample and tested it today. It is very lightweight (hence ‘Seamless’) and super buildable. I would say it’s medium coverage. It’s the first foundation to not settle around my nose. I deep cleaned my house today while wearing it and it held up until the bitter end.” (106 upvotes)
• Many appreciate the thoughtful shade range: “The gradient on this shade range is really beautiful.” (138 upvotes)
• Her lipsticks feel genuinely luxurious: “These are luxurious and beautiful feeling.” (77 upvotes)
• Fans love her makeup techniques: “Her techniques are so subtle but makes such huge differences. I feel like this is what instagram makeup wants to do but just overdoes everything and ends up looking tad clownish.” (429 upvotes)

The Not So Good

• The concealer size-to-price ratio is shocking: “This is how much product they’re giving you. If you have flawless skin like Lisa Eldridge, maybe it will last you six months. Maybe. I have some doubts but maybe. If you have skin like the models she demonstrated the product on in her launch video? There’s no way.” (401 upvotes)
• Many find the prices difficult to justify: “Take Nars Soft Matte Concealer with a brush, this contain 6.2g for 32$ USD, Lisa Eldridge 0.4g for 34$ USD, you not need to be the best in math to understand the major price difference. 5.16$/g Nars, 85$/g LE” (432 upvotes)
• International shipping is slow and expensive: “Still waiting for mine too. The 13 GBP shipping cost was a bitter pill to swallow, but for that price I would’ve assumed I’d get the lipsticks within a reasonable timeframe. It’s been nearly three weeks…” (514 upvotes)
• Customer service can be inconsistent for some: “They’ve ignored my emails. I’m annoyed as hell, I spent around $65 CAD for ONE lipstick, the least they could do is reply to my email” (309 upvotes)

Final Verdict

Lisa Eldridge‘s makeup line presents a classic case of industry respect versus consumer value:

• Her makeup techniques and professional knowledge are universally praised
• The foundation formula and performance receive consistently positive feedback
• The lipsticks have gained a lot of praise for being genuinely luxurious.
• Significant concerns exist about pricing, particularly for products like the concealer
• International shipping and customer service experiences vary dramatically
• The brand seems to be developing an identity crisis between professional artistry and luxury marketing

The Reddit consensus suggests that while Lisa Eldridge’s expertise is unquestionable, the value proposition of her products is becoming harder to justify with each new release.

Many fans express a desire to support her work but feel priced out of the brand when the concealer launched, especially when comparing the cost-per-product amount to alternatives.

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